Ecommerce Manager

Salary £23,375 per annum

Location Rainbows' Charity Shop Wigston

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The vacancy

Do you have a strong understanding of ecommerce? Have you got previous experience of developing a successful business? Are you able to manage and develop a team of dedicated staff and volunteers?

If yes, then this great opportunity could be for you!

Rainbows Hospice is currently seeking an Ecommerce Manager to manage and grow the Rainbows online retail offer through a multi-channel platform including Depop, eBay and other auction sites in order to maximise Rainbows income potential.

This role would require you to work in the Rainbows Charity Shop Wigston and travel to the Rainbows Hospice in Loughborough. There might also be a need for occasional travel to other Rainbows Charity Shops when required.

Hours of work: 37.5 hours per week, working 5 out of 7 days, some weekend work required.

Some of the key responsibilities include (but not limited to):

Develop and manage Rainbows’ online sales functions.
Work to increase the profitability of online sales.
Manage relationships with online auction and sales sites.
Work in collaboration with the Head of Retail in developing and seeing annual budgets, targets and KPIs for online sales.
Drive engagement with online purchases and donors.
Analyse online sales data.
Build and manage a high performing eCommerce team.

The ideal candidate will be knowledgeable about the development of ecommerce and will be comfortable developing innovative commercial practices as well as have a strong understanding of charity retail, how it works, and key challenges faced. It is essential for the candidate to have experience working in online sales within the secondhand market, the ability to provide excellent customer service and develop a team of dedicated staff and volunteers.

Our benefits include:

Eligibility to join blue light card discount scheme.
Bupa Cashback plan.
27 days holiday plus bank.
Free access to our Employee Assistance Programme.
Access to occupational health.
Contributory pension scheme.

For further information about this role and the responsibilities please contact Rainbows’ Head of Retail Mark Ashton on mark.ashton@rainbows.co.uk

To apply for the role please click ‘apply now’ to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the people team at recruitment@rainbows.co.uk

This role is subject to an Enhanced/Basic DBS (Disclosure and barring Service Check) and pre-employment checks.

Equality, diversity & inclusion

We are an inclusive organisation, from our trustees and team members to our children and young people. We treat all job applicants equally regardless of class, age, disability, gender identify or gender expression, race, ethnicity, religion or belief, sexual orientation or any other equality characteristic. We particularly encourage applications from individuals who are underrepresented in the Health and Social care sector.

About us

Rainbows cares for hundreds of families every year from across the East Midlands who have a child or young person with a serious or terminal illness that means that their lives will be shorter than most.

We support every child and young person to fulfil their potential, and help families make the most of every precious moment, while capturing memories and keepsakes to treasure. We’re here for the whole family, offering comfort and compassion during tough times, providing the highest level of professional care until the end, and support after.

Simply put, we’re here to brighten short lives, and support families, wherever they are – at home, in hospital or at our Hospice.

When you join Team Rainbows, not only will you receive a host of benefits including free parking, health cash plan and subsidised meals - but you’ll be making a real difference to the lives of families across the East Midlands who are going through the toughest of times.

Although there can be some sad times, Rainbows is a fun, dynamic and caring place to work. Whether you’re based at the Hospice, home or out in the community, you’ll join a team with a can-do attitude, ready to make a positive impact on the world of hospice care.

The Rainbows experience, wherever you are.

Across the East Midlands we will:

transform care for those children and young people who have a life-limiting or life-threatening condition
relieve the pain and symptoms associated with life-limiting or life-threatening conditions
support every child and young person to achieve their full potential
create memories for families to treasure
provide comfort and compassion at the time of and following the death of a child or young person