Retail Operations Assistant Manager
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Are you ready to dive in? Do you have a strong background in customer service and leadership? Can you drive store performance and exceed KPIs?
If so, this could be the role for you!
Here at Rainbows Hospice, we're expanding our reach across the East Midlands, aiming to support more families than ever before. As part of this growth, we are rapidly expanding our retail shops across the five counties of the East Midlands, doubling the number of shops over the next five years. This expansion will help us promote Rainbows Hospice within new communities and raise vital funds for our services.
To support this exciting development, we are seeking a motivated person to join the team and make a difference as a Retail Operations Assistant Manager. In this role, you will be responsible for overseeing a portfolio of shops, providing line management to shop managers, and ensuring they achieve agreed income and profit levels by supporting the day to day running of the shops. Within this role you will need to be hands on, sometimes covering staff members in shops, supporting Shop Managers to keep lone working to a minimum and ensure the shops are able to run efficiently.
Hours of Work
This is a full-time position, requiring 37.5 hours per week on a 5 out of 7-day rota basis, with the flexibility to cover weekends if needed. The role involves travel across the East Midlands, so having your own transport is essential.
About the role
The Retail Operations Assistant Manager will ensure our shops deliver a high-quality retail service, meeting performance targets and standards. This includes providing exceptional customer care, driving customer loyalty, and maintaining a professional representation of Rainbows Hospice on the high street.
Key responsibilities include:
- Effective Line management of the shop managers creating a culture of empowerment through coaching and situational leadership and ownership of income and expenditure budgets.
- Deputising for the Retail Operations Manager.
- Ensure that the shop managers are effectively planning, managing stock and that standards are being maintained.
- Ensure Rainbow’s shops represent the brand in order to raise as much income and awareness as possible.
- Ensure that risk is being effectively managed, and the shops are complying with all legislation and policies including Health and Safety.
- Ensure that the managers are successfully recruiting and retaining volunteers and that the volunteer experience is a good one.
- Work with the eCommerce Manager to maximise the sale value of donated items responsible for a good flow of communication and transfer of goods through the shop network to the eCommerce Hub.
Further details about the role can be found in the Job Description.
Requirements
- Knowledge of charity retail, how it works and key challenges.
- Promotion of excellent customer service.
- Demonstrable experience of managing, leading and developing staff.
- Business planning and working to targets and KPIs
- Ability to remote manage over a large geographical area
For a full list of requirements, please see the Person Specification.
Our Benefits include:
- Free onsite parking at the Hospice, Lark Rise, Loughborough.
- Laptop and mobile phone provided for this role.
- Eligibility to join blue light card discount scheme.
- Bupa Cashback plan.
- Life Assurance.
- 27 days holiday plus bank holidays.
- Free access to our Employee Assistance Programme.
- Access to occupational health.
- Contributory pension scheme or salary sacrifice pension scheme.
- Affordable meals at the Hospice, Lark Rise, Loughborough.
For further information about this role and the responsibilities please contact Mark Ashton, Head of Retail, on mark.ashton@rainbows.co.uk
To apply for the role please click ‘apply now’ to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the people team at recruitment@rainbows.co.uk
This role is subject to a Basic DBS (Disclosure and barring Service Check) and pre-employment checks.
Equality, diversity & inclusion
Rainbows Hospice for Children and Young People is committed to improving the quality of its services to all people, irrespective of race/ethnicity, disability, gender, religion or belief, age, or sexual orientation. Our objective is to deliver high quality services that are accessible, responsive, and appropriate to meet the diverse needs of different groups and individuals. As such, we will continue to take action to ensure that staff and volunteers employed by Rainbows Hospice are culturally aware and treat every person with dignity, respect, and fairness, in a way that is sensitively responsive to differences and similarities. Unlawful discrimination and other forms of exclusion have no place within Rainbows Hospice.
About us
Rainbows cares for hundreds of families every year who have a baby, child or young person with a serious or terminal illness that means that their lives will be shorter than most.
We’ve been providing the highest level of professional holistic care and emotional support to babies, children, young people and their families since 1994. Our incredible team help to relieve symptoms, improve quality of life, and support their families to make the most of every precious moment, during life, through bereavement and beyond.
Our aim is to support every one of the thousands of babies, children and young people in the East Midlands, with a terminal or serious illness. To do this we’ve made it easier to access our services – wherever families are in our region. So, as well as providing end-of-life, short break care and bereavement support at our hospice, we also offer care and support at the point of need. Whether at our Lark Rise hospice, in the community, in hospital, or at home.
Simply put, we’re here to brighten short lives, and support families, wherever they are.
When you join Team Rainbows, not only will you receive a host of benefits including free parking, health cash plan and subsidised meals - but you’ll be making a real difference to the lives of families across the East Midlands who are going through the toughest of times.
Although there can be some sad times, Rainbows is a fun, dynamic and caring place to work. Whether you’re based at the Hospice, home or out in the community, you’ll join a team with a can-do attitude, ready to make a positive impact on the world of hospice care.
Our Vision
To become a household name across the East Midlands for the outstanding care we provide, wherever it’s needed.
Our Mission
Whether in our hospice, in hospital, or at home, we deliver unrivalled care to seriously and terminally ill babies, children, young people and their families. Our purpose is to make every moment of their short lives the best it can be.
Our vision is to create the “Rainbows Experience” wherever you are. Our mission is that across the East Midlands we will:
- Transform care for those babies, children and young people who have a life-limiting or life-threatening condition
- Relieve the pain and symptoms associated with life-limiting or life-threatening conditions
- Support every baby, child and young person to achieve their full potential
- Create memories for families to treasure
- Provide comfort and compassion at the time of and following the death of a baby, child or young person
Across the East Midlands we will:
-
transform care for those children and young people who have a life-limiting or life-threatening condition
-
relieve the pain and symptoms associated with life-limiting or life-threatening conditions
-
support every child and young person to achieve their full potential
-
create memories for families to treasure
-
provide comfort and compassion at the time of and following the death of a child or young person
Our values
Benefits
Health cash plan/EAP
Free on-site parking
Life
assurance
Subsidised
meals
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