Receptionist
This is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Are you an experienced administrator or receptionist with a passion for customer service? Do you consider yourself to be friendly and approachable with excellent communication skills? If yes, then this could be the role for you!
Rainbows are seeking a part-time Receptionist and Administrator to join our reception team, being the face of rainbows to all who visit the hospice, creating a welcoming environment and delivering a first-class Reception Service.
The 21.5-hour post will need to be worked between Monday and Friday, and 1 in every 4 Saturdays 10:00am – 4:00pm. Proposed working pattern in place as follows: Monday 9-5:00pm, Thursday 9-1:30pm and Friday 8.30-5:00pm.
As the receptionist/administrator you will provide a proactive and effective administration support service as well as ensuring the Reception Volunteers are managed and supported effectively, engaged in meaningful work, are trained for relevant tasks, and have regular feedback on their performance.
Some of the key responsibilities (but not limited to):
- To be the first point of contact for the Charity, ensuring excellent customer service is delivered to all external and internal contacts children, young people, families, visitors, supporters, staff, volunteers, trustees, health professionals.
- To respond to visitors, telephone and email enquiries sensitively and professionally, ensuring that all messages are taken accurately and passed on appropriately in a timely manner to the relevant person/team.
- To manage, guide and mentor the Reception Volunteers and ensure that they are keep fully engaged with meaningful work and trained in all relevant tasks and aspects of the Receptionist and Administration Assistant role.
- To manage and support the Reception Volunteers and supervise the work they undertake to meet business demands.
Skills required for the role (but not limited to):
- Good administrative and secretarial skills
- Computer Literate with Microsoft Applications: Outlook, Word, Excel and PowerPoint
- Ability to prioritise and deal with conflicting demands
- Highly organised and methodical, with good attention to detail
Our Benefits include:
- Free onsite parking at the Hospice, Lark Rise, Loughborough.
- Eligibility to join blue light card discount scheme.
- Bupa Cashback plan.
- Life Assurance.
- 27 days holiday.
- Free access to our Employee Assistance Programme.
- Access to occupational health.
- Contributory pension scheme.
- Affordable meals at the Hospice, Lark Rise, Loughborough.
If this role sounds of interest but you would like more information about this vacancy, please contact Penny Nugent (Deputy Executive Assistant) on penny.nugent@rainbows.co.uk or telephone on 01509 638043.
No Agencies please.
To apply for the role please click ‘apply now’ to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the people team at recruitment@rainbows.co.uk
This role is subject to a Standard DBS (Disclosure and barring Service Check) and pre-employment checks.
Equality, diversity & inclusion
Rainbows Hospice for Children and Young People is committed to improving the quality of its services to all people, irrespective of race/ethnicity, disability, gender, religion or belief, age, or sexual orientation. Our objective is to deliver high quality services that are accessible, responsive, and appropriate to meet the diverse needs of different groups and individuals. As such, we will continue to take action to ensure that staff and volunteers employed by Rainbows Hospice are culturally aware and treat every person with dignity, respect, and fairness, in a way that is sensitively responsive to differences and similarities. Unlawful discrimination and other forms of exclusion have no place within Rainbows Hospice.
About us
Rainbows cares for hundreds of families every year who have a baby, child or young person with a serious or terminal illness that means that their lives will be shorter than most.
We’ve been providing the highest level of professional holistic care and emotional support to babies, children, young people and their families since 1994. Our incredible team help to relieve symptoms, improve quality of life, and support their families to make the most of every precious moment, during life, through bereavement and beyond.
Our aim is to support every one of the thousands of babies, children and young people in the East Midlands, with a terminal or serious illness. To do this we’ve made it easier to access our services – wherever families are in our region. So, as well as providing end-of-life, short break care and bereavement support at our hospice, we also offer care and support at the point of need. Whether at our Lark Rise hospice, in the community, in hospital, or at home.
Simply put, we’re here to brighten short lives, and support families, wherever they are.
When you join Team Rainbows, not only will you receive a host of benefits including free parking, health cash plan and subsidised meals - but you’ll be making a real difference to the lives of families across the East Midlands who are going through the toughest of times.
Although there can be some sad times, Rainbows is a fun, dynamic and caring place to work. Whether you’re based at the Hospice, home or out in the community, you’ll join a team with a can-do attitude, ready to make a positive impact on the world of hospice care.
Our Vision
To become a household name across the East Midlands for the outstanding care we provide, wherever it’s needed.
Our Mission
Whether in our hospice, in hospital, or at home, we deliver unrivalled care to seriously and terminally ill babies, children, young people and their families. Our purpose is to make every moment of their short lives the best it can be.
Our vision is to create the “Rainbows Experience” wherever you are. Our mission is that across the East Midlands we will:
- Transform care for those babies, children and young people who have a life-limiting or life-threatening condition
- Relieve the pain and symptoms associated with life-limiting or life-threatening conditions
- Support every baby, child and young person to achieve their full potential
- Create memories for families to treasure
- Provide comfort and compassion at the time of and following the death of a baby, child or young person
Across the East Midlands we will:
-
transform care for those children and young people who have a life-limiting or life-threatening condition
-
relieve the pain and symptoms associated with life-limiting or life-threatening conditions
-
support every child and young person to achieve their full potential
-
create memories for families to treasure
-
provide comfort and compassion at the time of and following the death of a child or young person
Our values
Benefits
Health cash plan/EAP
Free on-site parking
Life
assurance
Subsidised
meals
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